General Information
On-Demand Courses and Live Webinars
Level of classes
All of our classes are offered at the intermediate level unless otherwise indicated. All classes are designed for experienced mental health professionals.
Questions, Special Needs & Grievances
If you would like additional information, require special accommodations, have a grievance, or would like a copy of our grievance policy, please contact Professional Psych Seminars at:
toll free phone: (877) 777-0668
phone: (805) 371-9443
fax: (805) 371-7443
or email us: info@psychsem.com.
Additional Information for Live Webinars
Registration Fees
There is a $35.00 processing fee, per webinar, for refunds requested by the Wednesday prior to the weekend of the webinar. After that time, there will be no refunds. If a course must be cancelled due to an unforeseen event (e.g., natural disaster, instructor illness), the webinar will be rescheduled. Participants will be credited to take the rescheduled course or another PPS webinar. No refunds will be given.
Schedule
All 6.0 CE Credit classes begin at 9:00 am and end at 4:00 pm Pacific Time. All 3.0 CE credit classes begin at 10:00 am and end at 1:15 pm Pacific Time, unless otherwise specified.
CE Credit Webinar Requirements
You must attend the entire webinar to receive CE credit. At the end of the webinar, you must log into your account at www.psychsem.com to complete a post-test, which will be made available online immediately after the webinar end time (usually 4:00 pm PT). You must receive a score of 75% or higher to pass the post-test. Most people pass on their first attempt. You have up to 3 attempts to pass the post-test. After two failed attempts you need to contact our office and we will reset your post-test for one more attempt. Once you pass the post-test, you will gain access to the online Course Evaluation. After you submit your Course Evaluation, you will then receive your online Certificate of Attendance.
Additional Information for On-Demand Classes
What To Know About Our Classes
- Log in with your email address and password in the login page. It takes you to your personal course library.
- Our On-Demand classes are edited video versions of live classes. You view the presenter and the slides.
- Most of our On-Demand classes are 6.0 CE Credits. We do have one 3.0, 4.0, and 7.0 CE credit class.
- You have access to all handouts from the live class, which you can view, print, or download.
- There is no time limit to complete our classes.
- Your certificate is immediately available to you after you pass the quiz and complete the evaluation.
- You have ongoing access to the class, handouts, and your CE certificate. It is never removed from your account.
Test Policy
You need a score of 75% or higher to pass the quiz. Most people pass on their first attempt. You have up to 3 attempts to pass the quiz. After two failed attempts you need to contact our office and we will reset your quiz for one more attempt. You can contact our office via email at info@psychsem.com or by phone at (877) 777-0668. Someone is in the office Monday-Friday from 10 am – 4 pm Pacific Time. Emails are checked outside of office hours.
Refund Policy
We offer a no-risk guarantee for our online courses. You can view any class for three days, and if not satisfied, contact PPS and we will refund your money in full. This refund offer does not apply if you have completed the class and passed the test.
Technical Support for On-Demand Classes
Please call (877) 777-0668, Monday-Friday from 10 am - 4 pm Pacific Time or email info@psychsem.com. We suggest you use Chrome or Firefox as your browser. Sometimes there are issues with Safari. Should you have difficulty logging in or you are told there have been too many “redirects,” you need to clear your cache. Type in any browser “How to clear cache in [browser name]” and follow the instructions. This resolves over 90% of the technical issues.
